87 › The Power of Connection: How Dawn Scott is Transforming Dental Patient Care

Dawn Scott's journey from a challenging childhood to becoming a master of patient connection reveals how authentic brilliance emerges from embracing our most difficult experiences. Raised in an environment where she learned to "read between the lines" due to her mother's anxiety and depression, Dawn discovered her superpower: the intuitive ability to understand people's unspoken needs.

Despite initially pursuing international business, dentistry kept finding her—from working at a front desk at 18 to creating Business Intelligence departments, to ultimately becoming a revolutionary voice in patient communication. Her story illuminates how personal struggles can become professional strengths, transforming not just individual practices but entire approaches to healthcare connection.

Through raising a daughter with anxiety and writing her children's book "Go Away Ick," Dawn demonstrates that true innovation in dentistry isn't just about technology—it's about creating spaces where patients feel seen, understood, and genuinely cared for. Her EMOTION framework offers dental professionals a systematic approach to building authentic connections that drive both patient satisfaction and practice success.